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Van waarheidsvinding naar evaluatie

Een discursief-psychologische analyse van geruchtvorming op Twitter over de overval op een juwelierszaak in Deurne

Auteur(s) Maartje Harmelink; Petra Sneijder; Baukje Stinesen; Annette Klarenbeek
Publicatiedatum 2017
Publicatietype Artikel
Kenniscentrum Hogeschool Utrecht, Kenniscentrum Economisch Sterke en Creatieve Stad
Lectoraat Crossmediale Communicatie in het Publieke Domein
Samenvatting In this study, the construction of rumour on Twitter during a specific crisis is analysed from a discursive psychological perspective. This perspective treats psychological concepts such as identities as discursive constructions. The selected case is the robbery of a jewellery store in Deurne, a village in the Netherlands. The jeweller’s wife was said to have shot two of the robbers. Although this fact was not officially confirmed, people used particular discursive strategies to present the act of the jeweller’s wife as factual, which influenced the way the media reported on this case, as well as the reaction of the prosecutor, which was described as premature. Four dominant discursive patterns were detected, that is: normalizing the act, evaluating the act, upgrading the act and anticipating on the consequences of the act. Furthermore, it is demonstrated how critical tweets, displaying a concern for nuancing the overall tendency of the tweets, were designed in a way that downplayed their overt critical character. Implications of the analysis for crisis communication professionals are discussed.
Trefwoorden rumour, Twitter, interaction, discourse analysis, discursive psychology, discursive strategies/patterns, social media
Taal Nederlands
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Gepubliceerd in Tijdschrift voor Taalbeheersing
Jaargang/Volume 39 nr. 1
Paginabereik 1-29
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